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Country: Sweden
The Routine
The Routine

FAQ

DO YOU HAVE A PHONE NUMBER TO CALL?

Unfortunately we don't but we love to talk to our customers! Please send us an e-mail to kundtjanst@hannahamanda.com if you have any questions.

DO YOU HAVE FREE DELIVERY?

Yes we do!

HOW DO I KNOW WHICH SIZE I SHOULD CHOOSE?

If you’re in-between two sizes, we always recommend you to size down one size since some customers find that Daisy Grace's sizes are a bit bigger compared to other brands.

We have a size chart, which you can see here.

DO YOU SHIP WORLDWIDE?

Yes, we do!

CAN I EXCHANGE ITEMS? 

Unfortunately, you cannot exchange items. If you want to switch your product for another one, you’ll need to place a new order with the product that you like to change to, and return the product that you no longer want.

CAN I RETURN ITEMS? 

Yes. From the day that you get your package, you have 14 days to return any products. We do not offer free returns. Returns within Sweden will cost approximately 69 SEK.

CAN I RETURN ITEMS I BOUGHT ON SALE? 

Yes. From the day that you get your package, you’ll have 14 days to return any sale items. We do not offer free returns.

I WANT TO RETURN MY ORDER, BUT I DIDN’T RECEIVE A RETURN FORM. WHAT DO I DO?

You can download the return-form here.

I RECEIVED THE WRONG ITEM/SIZE. WHAT DO I DO?

You will need to send the order back to us, and we will make sure that you get the correct order back. Don’t forget to fill out the return form and explain the incident under ”Reason for exchange or returning products”. If you have any further questions regarding this matter, please contact us at kundtjanst@hannahamanda.com

WHEN WILL I GET MY ORDER?

You should receive your Daisy Grace package within 3 - 10 working days after you submit your order.

I HAVE RETURNED MY ORDER. WHEN WILL I GET MY MONEY BACK?

It can take up to 14 days before Klarna processes the return. You will get a notification from Klarna when your order and payment is processed. If you’d like, you can choose to extend the due date for your payment at www.mittklarna.se. This way, your returned orders will get back to us in time so that we can cancel the payment. 

WHAT HAPPENS IF I’M NOT HOME AND MY PACKAGE GETS SENT BACK?

There is a fee of 350 SEK if we receive a package that hasn’t been checked out from the post office. 

MY PACKAGE WAS SENT BACK DUE TO NO PICKUP, BUT I’D STILL LIKE TO HAVE IT. WHAT DO I DO?

You will still need to pay the fee of 350 SEK. If you still want the products sent to you, you will need to submit a new order online.

I STILL HAVEN’T RECEIVED MY PACKAGE FROM DAISY GRACE. WHAT DO I DO?

You should contact us at kundtjanst@dhannahamanda.com if you still haven’t received your order after two weeks from placing it.

I HAVE SENT BACK MY ORDER FOR A RETURN. DO I STILL HAVE TO PAY THE INVOICE?

You do not need to pay the invoice if you have returned your products. Please do make sure that the due date for the invoice doesn’t exceed. You can choose to extend the due date for your invoice payment at www.mittklarna.se or at their customer service.

Do you have other questions or concerns? Please contact us at kundtjanst@hannahamanda.com , and we will do our best to help you!