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Customer Service

 

E-MAIL

kundtjanst@hannahamanda.com

ADDRESS, OFFICE

Hannah & Amanda Fashion AB, Sturegatan 16 114 36 Stockholm, Sweden

VAT number:  559093-6844 (SE559093684401) 

 

RETURNS 

Return Policy

 

When you make a purchase at Hannahamanda.com you always have 14 days of withdrawal. The return fee is 69 SEK and this will be deducted from your refund.

 

Any product you return must be in the same condition you recieved it. Returned items must not be used, washed or altered in any way and all seals need to be intact. Due to hygiene reasons we do not accept returns on swimwear or earrings where the seal is broken. 

 

Returns usually take 14 days to be received and processed. When your return has been processed, a refund will be issued to your original payment method, this could take up to 5 work days. 

 

Complaints

 

If you have received incorrect products or wrong delivery, please contact us immediately by email at kundtjanst@hannahamanda.com. Please attach pictures in your complaint mail if we have to contact our supplier. Also write a description what is wrong with the product and how the damage occur.

 

All complaints are subject to Hannahamanda.com approval before they are sent back. We will cover the shipping cost for wrong deliveries and accepted complaints.